As a corporation grows, so do its needs for information systems support. This poses a great chore for a corporation to have to staff and maintain its information systems department. One of the highest overheads for any IS department is front end support. DBC offers a few products for IS support centers, from an online front end ticketing system to a staffed hotline for corporate support. DBC can receive front end calls and dispatch tickets to your IT staff. DBC can take on simple front end issues, this weeds out the major issues that your IT staff can take on themselves. DBC offers a staff that can be shared between companies, this helps our customers keep their costs down by sharing the cost of their dedicated IT staff.
- Shared IT staff to issue tickets for corporate support.
- Corporate support for remote locations.
- Centralized support for endusers.
- Web portal for ticket managment